Onboarding Concierge is available for any non-loan related questions regarding your onboarding process. Mackenzie is the traffic director and can answer all questions.

[email protected] or call 216-503-1811 

Scenario Desk is a great tool and the best resource for just about any scenario because Suzi Carouthers runs it and she is dynamite!  (please see the attachment for instructions, it also tells you how to search for previous discussions to see if that scenario has already been answered).  Here’s a link : https://bit.ly/2sKJjgI  

[email protected] or call 330-338-7785 

Loan Officer general assistance please contact our Origination Manager Branch Operations

[email protected] or call 440-527-6677

FB Lender’s resource: The Shelter is a closed Facebook group created for Loan Officers and Branch Managers at Nations to share ideas and resources, generate dynamic discussions, and exchange helpful tips. No judgement here – just the full support of your peers.  https://bit.ly/2Tfr5ja